Pettigrew Feed & Hardware, at the intersection of Tallmadge Road and State Route 14 in Edinburg Township, is longer than a football field and inventories so much merchandise in such varieties that if the store doesn't carry it, it may not exist.
Founded, owned, and operated by Lonnie Pettigrew and his son, Nathan, its goal is customer service second to none and quality merchandise the company guarantees.
If a product does not work, they'll take it back no questions asked and refund the customer's money.
A plaque on the wall from the Better Business Bureau indicates no complaints over a five-year period.
"That's what we strive for," Lonnie Pettigrew said.
Changing his career path from farming to retailing in 1996, he began with a small feed store on the corner of Tallmadge road and State Route 14 and two years later bought the adjacent 6,000 square foot hardware store owned by Tom Repcik, an Edinburg Township trustee, who had decided to retire.
Having purchased a store that sold True Value products, the Pettigrew's soon began expanding. They added plumbing products. They expanded their inventory of fasteners and now carriers more fasteners than any big box chain store.
All the merchandise is displayed in an easy to see, easy to find manner on orderly rows of metal racks with wide aisles in well-lighted and spacious rooms.
In 2002, they added on to the building to include a large inventory of pet foods and a section dedicated to the feeding and care of wild birds. Between traditional feeds and specialty pet foods, his store now carries more than 150 varieties.
Feeds include main lines, like Nutrena, Kalmbach, and numerous other varieties too. Pettigrew's son, Nathan and his wife Saudi run the feed department, which has a drive-thru section set up for the customer's convenience because Nathan or an assistant loads the feed in your car or truck.
Brands in the pet food section include Diamond, Blue Buffalo, and even Fromm, one of the pricier pet foods on the market. Some brands are produced by local vendors such as Best Breed, which is made in Ohio. Employee Robert Bergman oversees this department. The store carries 100 different kinds of dog foods. It has pet toys, especially for dogs and cats, and leashes and collars. The store carries more than 40 different kinds of birdseeds and over 300 different bird feeders.
A farm and ranch section features fencing and animal health care products.
With Lake Milton, West Branch and Berlin Reservoirs all within eight miles of the store, Pettigrew in 2012 undertook another major expansion and installed a hunting, fishing, and camping department, which is overseen by Pat Jenior. The store carries products from Bass Pro and Maurice Sporting Goods all handsomely displayed in a setting of animals designated for sport hunting, prepared by a taxidermist and purchased at an estate sale a few years earlier.
The department carries a big inventory of boots that includes Wolverine, Muck farm boots. It carries Dickie outdoor wear, tents, and Harmon Pellet stoves. It can replenish your propane tanks too.
The paint section of Pettigrew Feed & Hardware is stocked with paint by PP&G and has a smart board by which customers, assisted by Melissa, the Pettigrew's daughter, and Maureen Kemmerle can select and match paints and colors.
"It is set up so the customer can access the process from the home if need be," Maureen said, giving a demonstration.
Situated on approximately six acres with parking for up to 50 vehicles, customers enjoy easy access through a cathedral entryway that Lonnie and Nathan Pettigrew designed and built.
Pettigrew said he changed his career from farming to retail because it is not as weather dependent and because he very much enjoys the interaction with the public.
"I like talking to our customers," he said. He said he quickly learned that retailing done right is just as time-consuming as farming.
"It takes a lot time from all of us to make it work"
The whole family gets involved. His wife, Linda, and daughter, Melissa, oversee the cash register. Grandson Colston and granddaughters Reagan, Ayden and Jade handle chores as assigned by their parents and grandparents.
A family friendly atmosphere grows out of all that and customers who bring their youngsters with them are welcome.
Store hours are Monday through Friday, 8 a.m. to 6 p.m.; Saturday 8 a.m. to 5 p.m.; and Sunday 10 a.m. to 2 p.m.